slotpg Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "slotpg," "we," "us," "our" refers to the operator of the slotpg platform accessible at slotpg.bio.
• "Platform" means the website slotpg.bio and all associated services, games, software, tools, and features made available through it.
• "User," "you," "your" refers to any individual who accesses, registers, or uses the Platform.
• "Account" means the registered user account created by a User upon completing the slotpg registration process.
• "KYC" means Know Your Customer — the identity verification process required before a User may deposit funds, place wagers, or request withdrawals.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing licensed gambling in the Philippines.
• "Wager" or "Bet" means any real-money stake placed by a User on any game or event available through slotpg.
• "Bonus Funds" means any promotional credit, free spins value, or non-cash incentive credited to an Account by slotpg under a promotion.
• "Real Funds" means actual Philippine Peso (₱) deposits made by a User from an accepted payment method.
• "RNG" means Random Number Generator — the certified algorithm governing random outcomes in digital casino games on the slotpg Platform.

To register and maintain an Account with slotpg, you must satisfy all of the following eligibility criteria at all times:

1. You must be a natural person and not a corporation, partnership, trust, or other legal entity.
2. You must be at least twenty-one (21) years of age. This is a mandatory PAGCOR regulatory requirement. Registration by individuals under 21 years of age is strictly prohibited. slotpg will conduct age verification as part of the KYC process.
3. You must be physically located within a jurisdiction in which accessing and using online gambling services is lawful at the time of each gaming session.
4. You must not be a current employee, director, officer, or immediate family member of an employee of slotpg or any of its game providers, affiliates, or subsidiaries.
5. You must not have been previously self-excluded or excluded by slotpg under its responsible gaming policy, or have had an Account suspended or permanently closed for violations of these Terms & Conditions.
6. You must provide accurate, current, and complete information during registration and update that information promptly if it changes.

slotpg reserves the right to request supporting documentation to verify eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by slotpg will result in Account suspension pending verification completion.

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. slotpg recommends the following security practices:

• Use a strong, unique password of at least twelve (12) characters that is not used for any other service.
• Enable two-factor authentication (2FA) via SMS OTP where available.
• Never share your Account credentials with any third party.
• Log out of your Account when using a shared or public device.
• Do not access slotpg over unsecured public Wi-Fi networks.
• Notify slotpg support immediately if you suspect unauthorized access to your Account.

slotpg will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to maintain adequate security of your credentials. All activity conducted through your Account will be attributed to you unless you have promptly notified slotpg of unauthorized access and cooperated fully with any resulting investigation.

slotpg will never contact you by SMS, email, or any other channel to request your password, OTP, or full financial account details. Any communication purporting to do so should be treated as fraudulent and reported to slotpg support immediately.

4.1 Deposits. slotpg accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven payment counters, and Cebuana. The minimum deposit amount is ₱100.00. Maximum deposit limits per transaction and per period are specified in the cashier section of your Account dashboard and may vary based on Account verification status and applicable regulatory limits. All deposits must originate from a payment method held in your own name. Third-party deposits are not permitted.

4.2 Withdrawals. Withdrawal requests are processed to the payment method used for the most recent deposit or as otherwise designated in your Account settings, subject to available balance and any applicable wagering requirements on Bonus Funds. The minimum withdrawal amount is ₱200.00. slotpg targets processing of GCash and PayMaya withdrawals within thirty (30) minutes during standard operating hours, but this is a target and not a guarantee. Bank transfer withdrawals may take up to three (3) banking days.

4.3 Currency. All transactions on the slotpg Platform are denominated in Philippine Pesos (₱ / PHP).

4.4 KYC for Withdrawals. Completion of KYC identity verification is mandatory before any withdrawal request will be processed. slotpg may request additional supporting documentation for large withdrawals or where fraud or AML concerns arise.

4.5 Unclaimed Balances. Account balances that remain inactive for a period of twenty-four (24) consecutive months without any login, deposit, or wager activity may be subject to dormancy processing in accordance with applicable Philippine law and PAGCOR regulations. You will receive prior notice via your registered email address.

slotpg may from time to time offer bonuses, free spins, cashback, reload promotions, and other incentives to registered Account holders. All promotional offers are subject to the following general conditions in addition to any offer-specific terms communicated at the time the promotion is presented:

• All bonuses are intended for recreational players only. slotpg reserves the right to refuse, modify, or revoke any bonus at its discretion where abuse is suspected.
• Wagering requirements applicable to each bonus must be satisfied in full before any portion of Bonus Funds or winnings derived from Bonus Funds may be withdrawn as Real Funds.
• Creating multiple Accounts to claim the same promotion more than once is prohibited and will result in suspension and forfeiture.
• slotpg reserves the right to modify, suspend, or discontinue any promotion at any time with reasonable notice to affected players.
• Bonuses expire if not claimed or utilized within the validity period specified in the individual promotion terms.
• Bonuses may only be used on games specified in the promotion terms. Wagers placed on excluded games will not contribute to wagering requirement completion.

6.1 Game Rules. Each game available on the slotpg Platform is governed by its individual rules, which are accessible from the game interface. By placing a wager, you confirm that you have read and understood the rules of the relevant game.

6.2 RNG Certification. All random-outcome games (including slots, virtual casino games, and crash games) use certified RNG technology that has been tested and approved by an independent testing laboratory. slotpg does not manipulate game outcomes.

6.3 Wager Finality. Once a wager has been confirmed and accepted by the slotpg system, it is final and may not be cancelled or amended. Results determined by the system after the wager is accepted are binding.

6.4 Technical Errors. In the event of a technical malfunction, system error, or disconnection that affects the outcome or recording of a wager, slotpg reserves the right to declare the affected bet void and return the original wager amount to the player's Account. slotpg will not be liable for losses attributable solely to technical issues beyond its reasonable control.

6.5 Sports Betting. Sports and event betting markets on slotpg are subject to additional market-specific rules communicated at the time the market is offered. In the event of a conflict between general wagering rules and sport-specific rules, the sport-specific rules shall prevail.

The following conduct is strictly prohibited on the slotpg Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of funds, reporting to PAGCOR and relevant law enforcement authorities, and civil or criminal action where warranted:

• Using automated software, bots, scripts, or any artificial intelligence tools to place wagers, participate in games, or otherwise interact with the Platform in a manner that provides an unfair advantage.
• Colluding with other players to manipulate game outcomes, particularly in live dealer games, poker, or multiplayer formats.
• Exploiting software errors, glitches, or vulnerabilities in the Platform's systems to gain an unfair advantage or unauthorized access to funds.
• Engaging in money laundering, structuring transactions to evade reporting thresholds, or otherwise using the Platform to facilitate financial crimes.
• Using stolen, fraudulent, or unauthorized payment instruments to fund an Account.
• Misrepresenting your identity, age, or location during registration, KYC, or at any subsequent point.
• Accessing the Platform from a jurisdiction in which online gambling is unlawful, using a VPN or proxy to mask your actual location.
• Attempting to interfere with the operation of the Platform, its servers, networks, or security infrastructure.
• Harassing, threatening, or abusing slotpg staff or other players through any communication channel.

slotpg is committed to providing a safe, responsible, and enjoyable gaming environment for all Filipino players. Gambling should always be treated as a form of entertainment, not as a source of income. slotpg provides the following responsible gaming tools to all Account holders:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your slotpg Account. Limits take effect immediately when set and may only be increased after a 24-hour cooling period.
• Loss Limits: Set a maximum amount you are prepared to lose within a defined period. Once reached, further wagering is paused until the limit period resets.
• Session Time Reminders: Configure a notification that alerts you after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for a period of your choosing — from 24 hours to 6 weeks. During a cooling-off period, login is disabled and no marketing communications will be sent.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for the exclusion period selected.

All responsible gaming tools are accessible directly from your Account dashboard. No support ticket or approval is required to activate them. If you are concerned about your gambling behavior, slotpg urges you to use these tools and to seek support. PAGCOR provides responsible gaming resources and guidance for Filipino players at risk of gambling-related harm.

All content on the slotpg Platform — including but not limited to software code, game engines, graphics, text, logos, trademarks, trade names, designs, audio files, video content, and user interface elements — is the exclusive property of slotpg or its licensed game providers and technology suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational purposes in accordance with these Terms & Conditions. This licence does not permit you to:

• Copy, reproduce, modify, distribute, publicly display, or create derivative works of any Platform content without prior written consent from slotpg.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.
• Use slotpg's trademarks, logos, or brand assets in any manner without express written authorization.
• Frame, scrape, or index Platform content on any third-party website or application.

Any unauthorized use of slotpg's intellectual property will result in immediate termination of your access licence and may give rise to civil liability and criminal prosecution under applicable Philippine law.

To the maximum extent permitted by applicable Philippine law, slotpg's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total Real Funds deposited into your Account during the thirty (30) days immediately preceding the event giving rise to the claim.

slotpg shall not be liable for:

• Any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, or loss of gaming opportunity.
• Service interruptions, outages, or platform unavailability due to maintenance, force majeure events, telecommunications failures, or circumstances beyond slotpg's reasonable control.
• Losses arising from your failure to maintain adequate security of your Account credentials.
• Decisions you make regarding wagers placed on the Platform, including decisions based on incorrect information provided by you during registration or KYC.
• Any tax liability arising from winnings or prizes received through the Platform, which remains your sole responsibility.

Nothing in these Terms & Conditions excludes or limits slotpg's liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

slotpg collects, processes, stores, and uses personal data provided by you in connection with your Account and use of the Platform in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference and available at slotpg.bio/privacy-policy.

By accepting these Terms & Conditions, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including but not limited to:

• Account registration, KYC verification, and identity management.
• Processing of financial transactions and AML compliance monitoring.
• Provision of customer support services.
• Sending service-related communications and, where you have consented, promotional materials.
• Compliance with PAGCOR regulatory reporting obligations and applicable Philippine law.

slotpg implements industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. All data transmitted between your device and the Platform is protected by SSL/TLS encryption.

12.1 Amendments. slotpg reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Account holders via their registered email address and/or a notice displayed on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Terms & Conditions. If you do not agree with an amendment, you must close your Account before the amendment takes effect.

12.2 Termination by You. You may request closure of your Account at any time by contacting slotpg support. Upon Account closure, any remaining Real Funds balance (net of any pending wagering requirements applicable to Bonus Funds) will be returned to your registered payment method within a reasonable period.

12.3 Termination by slotpg. slotpg may suspend or permanently close your Account with immediate effect if:

• You breach any provision of these Terms & Conditions.
• slotpg has reasonable grounds to believe your Account is being used for fraudulent, illegal, or prohibited conduct.
• You fail to complete KYC verification within the required timeframe.
• Continuation of your Account would expose slotpg to legal, regulatory, or reputational risk.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without prejudice to any mandatory consumer protection provisions applicable in your jurisdiction of residence.

You and slotpg agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines for the resolution of any dispute arising under or in connection with these Terms & Conditions, subject to the dispute resolution process described in Article 14.

Online gambling activities facilitated by slotpg are conducted within the regulatory framework administered by PAGCOR. Compliance with PAGCOR rules and directives takes precedence where any conflict exists between PAGCOR requirements and these Terms & Conditions.

slotpg provides 24/7 customer support in English and Tagalog. If you have a question about these Terms & Conditions, your Account, a transaction, or any aspect of the Platform, please contact our support team in the first instance:

• Email: [email protected] (plain text — not a link)
• Live Chat: Available 24/7 from within your Account dashboard after login

Dispute Resolution Process: If you have a complaint that has not been resolved to your satisfaction through the first-line support process, you may escalate the matter by submitting a formal written complaint to slotpg's compliance team at the email address above, marked "Formal Complaint." slotpg will acknowledge your complaint within two (2) business days and provide a final resolution response within twenty-one (21) business days of acknowledgment.

If a dispute remains unresolved after the above process, you may escalate the matter to PAGCOR's complaint resolution channels, details of which are published on the PAGCOR website. slotpg will cooperate fully with any PAGCOR-initiated review or mediation.